FAQ/Return & Refund Policy

Here are some common questions that may help you with learning more about Our Products, Indian Food, Purchasing, Shipping and Returns.

Our Products

What or Who is Laxmi?
You may have noticed most of our products are branded with the name Laxmi. Laxmi was the name of the mother of G.L. Soni, House of Spices founder. And it also doesn’t hurt that Lakshmi is the Hindu goddess of wealth, fortune and prosperity.

What is Curry?
A dish of meat, vegetables, etc., cooked in an Indian-style sauce of strong spices and turmeric and typically served with rice.

What is a Masala?
Any of a number of spice mixtures ground into a paste or powder for use in Indian cooking.

What is Dal?
Dal is both an ingredient and dish. It refers to a type of dried split pea or lentil and the deeply spiced stew made from simmering the split peas/lentils until nicely broken down.

Is all Indian Food Spicy?
Short answer, No. Many foods come in all spice levels and heat can be added or omitted. For an easy suggestion if you are sensitive to heat is to omit chili powder to recipes until you know your comfort level.

I’m new to preparing Indian Food, what should I make?
Some great introduction recipes to Indian food are available on our recipes section here. Some recipes we suggest are: Chana Masala and Chicken Korma!

Purchasing

Why should I buy from House of Spices?
We offer quality products that are made fresh, pure, and wholesome. Most of our products are straight from us, the manufacturer. We are a family business bringing authentic Indian food since 1972, and pride ourselves with over 40 years of bringing quality Indian food ingredients to your table.

Can I get a catalog of your products?
Yes. To receive a product catalog, click here. (I have file we can link to)

What stores in my area carry your products?
You can find stores in your area by using our store finder here. (Link to the store locator)

Do you offer wholesale?
Yes. For information regarding wholesale, please click here. (Link to wholesale page)

What is your Return Policy?
House of Spices is devoted to 100% customer satisfaction. If any item you receive has any defect, faulty workmanship, or defect due to shipping. House of Spices will replace the item. Please note that we do not accept returns or provide refunds for opened food items (such as pastes, spices etc). In some cases, we will provide credit on a case by case basis for future purchases. Also we are unable to accept any unsealed food items as returns for health reasons.

If you need to return any item that meets these conditions, you must notify our Customer Service email within 14 days of receipt of your order. Please email our Customer Service department at customerservice@houseofspicesindia.com Your inquiry will be promptly replied within 48 hours. We will issue a replacement item or 100% of item back to your credit card (Minus the actual cost of shipping the order to you). Please note that if an order is returned to us by the shipping carrier as “undeliverable,” both actual outgoing and return shipping charges would be deducted from the original order total (regardless of amount paid for shipping).

House of Spices return policy does not cover damage caused after an item has arrived at its destination, including spoilage, melting or other damage. House of Spices will refund shipping charges only if the return is a result of our own error.

Email at: customerservice@houseofspicesindia.com

What is the tax policy?
All product shipped to destinations outside of Illinois are not charged sales tax. Grocery products shipped within Illinois are taxed 1%.

Shipping

How long does my order take to get to me?
Orders normally ship within 2 or 3 business days and take 3-10 business days to arrive, depending on your shipping method and location. You can check the status of your order anytime in your account details. Tracking information will be emailed to you when your order ships.

How do you determine shipping charges?
We ship via UPS Ground or through the US Postal Service. Our items ship by weight with 0-10lbs -$10, 11-20 – $20, 21-30 – $30..ETC These shipping options are only available to people in the 48 contiguous states and exclude any orders containing individually packaged items.

Do you ship internationally or to military locations?
Currently we do not ship internationally but are looking into having this option in the future.